Terms & Conditions
1. The purchase of a Sleep Programme Consultation (the “Consultations”) will be deemed as acceptance of the following terms and conditions
2. The full fee for Tired Cub Sleep Consultancy services is due on booking your Consultation with Tired Cub Sleep Consultancy
3. If the Sleep Programme is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:
Less than 24 hours’ notice – no amount will be refunded
48 hours’ notice – 50% of full amount will be refunded
More than 48 hours’ notice – 100% will be refunded to the client
4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 48 hours of the booking time, Tired Cub Sleep Consultancy, on a case by case basis, may accept a rescheduled appointment within 2 weeks of the original booking time.
5. Tired Cub Sleep Consultancy reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Tired Cub Sleep Consultancy cancelling, the Client will be offered a full refund or alternative dates if preferred.
6. In respect of each programme (the “Programme”) granted by Tired Cub Sleep Consultancy to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.
7. Advice given by Tired Cub Sleep consultancy is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.
8. Tired Cub Sleep consultancy advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.
9. If the Client’s child has an underlying health condition, Tired Cub Sleep consultancy reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
10. Tired Cub Sleep consultancy is contactable between 7am and 9pm 7 days a week, unless discussed otherwise with the Client. Responses will be provided as soon as possible after receipt, subject to personal circumstances or holidays. There will be a maximum of 24hour response time during the weekend.
11. Tired Cub Sleep consultancy is willing to travel, on a case by case basis, to clients depending on their home address. Should travel be necessary, the Home Consultation price will be reflected to cover all reasonable expenses incurred including but not limited to travel, travel time and accommodation.
12. Tired Cub Sleep consultancy reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of the Tired Cub Sleep consultancy team.
13. Tired Cub Sleep consultancy reserves the right to change the Terms & Conditions at any time.